Help File issue with Sandboxing
It appears that with the Sandboxing requirement from Apple, it appears that the PDF Help File can no longer be launched from within the Application Bundle. There appears to be a permission issue with Preview as does not have the permission to view files from within the bundle.
For the time being, You could view or download the PDF Help File from our website at http://www.batchimage.com/support/help-files .
We have updated all our Mac Apps so that it would download the copy of the PDF Help File directly from our website. We hope to get this update to you as soon as they get approved by Apple.
We apologized for the inconvenience caused.