Support

Currently, we provide 2 levels of support.

All our programs come with a Help File which covers the basic description on how to use it.
Alternatively, you may contact us via email if it is of private nature. Do allow 24 hours for us to get back to you.

For all support inquiry, email us at support@batchimage.com .

For all sales and pre-sales inquiry, email us at sales@batchimage.com .

Fax Contact : 1 (815) 642-9602

Security Updates in Windows 10 causes our Apps not to run

We have been alerted to an issue caused by the latest Windows 10 Security Updates which prevents our applications from running.

We have found a solution for the issue and have applied the necessary fixes to the applications.

If you are using versions other than the following, please update to the latest version.

Batch It v6.40
Batch It Pro v5.57
Batch It Ultra v5.49
Batch TIFF Resizer v3.35
Jbatch It v6.35
iRedSoft Image Resizer v5.28
ComboTIFF for Windows v2.21
ComboTIFF Pro v2.20
Memory Pictures Viewer v1.03
Memory Pictures v1.03
Batch JPEG Rotator v2.19
Batch JPEG Date Changer v1.06

We apologize for the inconvenience caused.

Trial Versions

We currently provide a 14 Days Free Trial Versions for our Windows applications so that you can evaluate the application you are keen in purchasing. This will allow you full access apart from the nag screens to determine if this is the application that will meet your needs. If you however do encounter any issues or require an extension in the trial period, feel free to contact us via email at support@batchimage.com and we will get back to you within 24 hours.

Windows Smart Screen Filter Warning

We have recently renewed our Code Signing Certificate which is used to codesign and certificate all our applications installers but since the new certificates are new, it appears that Microsoft has placed a warning about it not being recognized. Any application downloaded directly from our website comes from us. Just click the "Run Anyway" button if you do see this warning. Sorry for the inconvenience

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