Frequently Asked Questions

How Can I Update my Current Version ?

We offer free minor updates for your version you purchased. This would include both bug fixes and new features requested by our valued customers such as yourself. All you need to do is to download the latest version from our website and install it over your current version. This will update the program files but not your settings.

Major upgrades such as from v1.x to v2.x are not free and they are a paid option. It is not compulsory to upgrade but we usually rebuild the entire software core to cater for the new and upcoming changes in the operating system.

For Windows Programs, you can download the latest trial version from our website and install it over your existing version. As long as the installation is installed on the existing computer where the registration codes are applied, they will get updates.

For Mac Apps, you can download the latest updates from the Mac App Store using the App Store app in your OS X 10.6.6 Snow Leopard or OS X 10.7 Lion and above. The Updates would be available in the Upgrades Tab. If not, navigate to the app you purchased and do an Option-Click on the Install and the new updates would be downloaded and automatically installed on your Mac.

All customers who purchased our Mac Apps off our website would can use the Free Redemption Keys which was sent to you to migrate over to the App Store version.

Complete Magic Apps is the brand name we used for our Mac based Applications and future Cross-platform applications. Our other website http://www.completemagic.com was set up to cater for the Mac App Store. We will include more of our application to that site as and when they get approved by Apple.

Can I use the same registration keys for both the Windows and Mac OS X Version Applications ?

Although some applications exists on both the Windows and the Mac OS X platform, they do not share the same registration keys. However if you purchase on one platform and want to run the application on another platform, please contact us and we will furnish you with a deeply discounted pricing for the other platform license.

I see that some apps have both Windows and Mac OS X version, would more be coming ?

It is definitely our plan to develop more cross-platform applications in the future but at times when there are some small technological or design differences between the platforms, we would try to accommodation for that. However if the differences are very vast, we would have to develop the application from bottom up which would appear as different application altogether.

The Settings Page is very long, can I hide certain sections which I do not use ?

We tried to make our applications as comprehensive as possible by providing you with as much controls over how your images would look like.

On the Settings tab, we divided relevant settings into its own section. At the top of each section, you would find a double chevron on the right hand side. Clicking on it would close up that section. This will allows you to close up the section which you do not want to use.

At the same time, once you find the settings which you are happy with, you could use the File/Save Profile and save the Settings Profile which contains all the settings which is used in the application at that time. You can create as many profiles as you want and load them as and when you need them.

Windows Store New Prices

We have revised the prices on the Windows Store to encourage the switch to this platform for Windows 10 users. The new prices will be reflected on the store when they get verified by the Microsoft Team.

At the same time, we are running a discount to celebrate the new pricing.

SmartScreen Warning in Windows 7, 8 and 10

The Windows Store is Microsoft's preferred avenue for application purchase and installation. We have our core applications available for purchase on the Windows Store. 

As such, we will not be codesigning our applications available on our website and will pass the cost savings to you. With immediate effect, our applications are now 20 to 25% cheaper

In the Smart Screen, click "More Info" and "Run Anyway" to install our trials and licensed versions of our applications. 

Our applications sold on the Windows Store are verified by the Microsoft review team and codesigned with their certificate.

Trial Versions

We currently provide a 14 Days Free Trial Versions for our Windows applications so that you can evaluate the application you are keen in purchasing. This will allow you full access apart from the nag screens to determine if this is the application that will meet your needs.

If you however do encounter any issues or require an extension in the trial period, feel free to contact us via email at support@batchimage.com and we will get back to you within 24 hours.